Refund Policy
This page explains the money side of books.dev: what is free, how to get a payment back, who actually sends it, and what happens to your access afterwards.
books.dev is run by NewGen Books LLC, a limited liability company of the State of Wyoming, United States, at 30 N Gould St Ste N, Sheridan, WY 82801, USA.
The service is in beta and paid plans are not on sale yet: nothing is charged today, so there is nothing to refund. This page sets out the rules that will apply from the first payment.
One thing first, because the rest of the page depends on it: when paid plans go on sale, we will provide the service, but we will not be the party that takes your money. The purchase will be concluded with Stripe as merchant of record, which means a refund can come from two places instead of one — see section 2.
General rules of use are in the /terms; personal data is in the /privacy.
1. Try it free first
1.1. Reading, the dictionary and saving words are free for everyone and need no card. The free plan does not expire.
1.2. Current plans and prices are on the pricing page at the time of purchase.
1.3. We would rather you used the service for free before paying. Then you see it with your own eyes, and most likely never need this page.
2. Who sells you the subscription, and who refunds it
2.1. Two relationships, two companies. The service relationship is with NewGen Books LLC: the catalogue, the adaptations, your account, the reader. The purchase transaction is concluded with Stripe as merchant of record — we set the product and the price, Stripe sells it, takes the money and carries the tax.
2.2. At checkout the purchase is marked "Sold through Link", and the merchant of record is Sold through Link, LLC, a Stripe company. Checkout runs on Stripe's own page, not on a books.dev domain.
2.3. Your card or bank statement will read LINK.COM* followed by our descriptor. If you see that line and do not recognise it, it is us — write to support@books.dev before disputing it with your bank.
2.4. Receipts, invoices, refund notifications and credit notes come to you directly from Link, with PDFs attached — from Stripe's systems, not ours. At link.com you can also see your order history, cancel or change the subscription, and update the payment method and billing address, in addition to what your books.dev account lets you do.
2.5. Stripe calculates, collects, files and remits sales tax, VAT and GST in the countries where they are due. Tax is withheld at the moment of payment.
2.6. We list prices in US dollars. Stripe Adaptive Pricing converts them into your local currency; the rate and any foreign-exchange spread are Stripe's, not ours. This matters for refunds — see clause 5.3.
3. The 14-day refund promise
3.1. You can get a payment back within 14 days of that payment, with no reason required. This applies to readers in every country, whether or not the law where you live requires it of us. The only exception is abuse of refunds themselves, described in section 11.
3.2. It covers every paid plan and every billing period.
3.3. Each new payment starts a new 14-day window. A renewal just charged is refundable for 14 days from the day it was charged; that window does not reopen earlier payments.
3.4. If you are a consumer in the EEA or the UK, you also have statutory rights that exist independently of this promise. See section 10.
4. How to ask for a refund
4.1. Write to support@books.dev. You can also ask Link support directly: Stripe handles payment and subscription support for purchases sold through Link, and can act on a refund without going through us.
4.2. It helps if you include the email address or account identifier the payment belongs to, the date and amount, and the plan and period.
4.3. You do not have to give a reason. If you do, we read it: it is how we find out what is working badly.
4.4. We answer within one business day, and never later than 48 hours.
4.5. That 48 hours is not a number we picked because it sounded good. When a refund request reaches Stripe, Stripe may contact us about it, and if we do not respond within 48 hours it may issue the refund without our approval. We promise not to be slower than that, so your refund never waits on us.
4.6. Stripe may also refund a payment on its own initiative under its own rules, including within 60 days of the original transaction in certain cases. That is separate from our promise and never reduces it.
4.7. You can dispute a charge with your bank instead. Disputes on purchases sold through Link are handled by Stripe, not by us. Asking us or Link for a refund is normally faster.
5. How the money comes back
5.1. The refund goes back to the payment method you paid with. It cannot be sent to a different card or by another route — the money travels back the way it came.
5.2. You get the full amount back, including any sales tax, VAT or GST charged on it. Whether Stripe can recover that tax from the tax authority is settled between Stripe and us, and costs you nothing.
5.3. Because the price was converted into your currency when you paid, the amount that lands in your account may differ slightly from the amount originally charged, if the exchange rate has moved since. The refund is of the same amount in the transaction currency; any difference is conversion, not a deduction by us.
5.4. Once the refund is issued, the money is normally credited within 5 to 10 business days, depending on your bank and your card scheme. Link sends you a refund notification and a credit note at the moment it goes out; that is the reliable confirmation.
6. What happens to your access after a refund
6.1. The paid subscription ends and the account moves to the free plan.
6.2. The account is not deleted. Reading progress, your vocabulary, the state of your spaced repetition and your reviews stay where they are.
6.3. Books you uploaded yourself stay available on any plan, with paid features working within the limits of the free plan.
6.4. EPUB files you have already downloaded stay on your device, and the contractual restriction on redistributing files obtained through the service (/terms) continues to apply after a refund and after the subscription ends.
6.5. To delete the account entirely, use «Delete account» in your account settings (see the /terms). Deletion and export are described in the /privacy.
7. Cancelling a subscription
7.1. You can cancel at any time, either in your books.dev account or at link.com.
7.2. Cancelling is not a refund: it stops future charges, and money for the period already paid for is not returned.
7.3. Access runs to the end of the period you have paid for. Nothing is switched off early, and nothing is charged after cancellation.
7.4. If you cancel within 14 days of a payment, you can ask for a refund of that payment instead, under section 3.
8. Failed payments and plan changes
8.1. If a renewal payment does not go through, there is no separate grace period, because there is nothing to extend: access is computed from the end of the period you already paid for and runs to that date as normal, with nothing taken away while the payment is retried.
8.2. If that date passes and no payment has succeeded, the subscription stops and the account moves to the free plan, with clauses 6.2 to 6.4 applying. Your data is not deleted.
8.3. A change of plan takes effect from the next billing period. The current period is not recalculated, in either direction: you keep what you paid for until it ends, and the new plan and price start with the next one.
9. How periods and prices are counted
9.1. A billing month is 30 days and a billing year is 365 days. These are not calendar months or years: if you pay for a month on 31 January, the next charge is 30 days later, not on 28 February.
9.2. Current plans and prices are on the pricing page at the time of purchase; this page does not repeat them.
9.3. We give 30 days' notice of a change in prices or terms, by email to the address on your account, if you have given one. That is one reason to give one.
10. Consumers in the EEA and the UK
10.1. If you are a consumer in the European Economic Area or the United Kingdom, the law gives you a right to withdraw from a distance contract within 14 days — under Directive 2011/83/EU and, in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That right is given to you by law, not by us.
10.2. For digital content supplied without a tangible medium, that right can be cut short: under Article 16(m) of the Directive and regulation 37 of the UK Regulations, it is lost once supply begins, where you expressly consented to it beginning and acknowledged that you would thereby lose it. We are not going to argue about whether that happened in your case. Our promise in section 3 gives you 14 days from each payment and a full refund, without conditions and without asking why.
10.3. Nothing here narrows or replaces your statutory rights. Everything above about deadlines, procedure and refusals applies only so far as it does not leave you worse off than the law of your country does; where a clause conflicts with a mandatory consumer rule, the rule applies.
10.4. The 14-day right is not the only one you have. If the service is not what it should be, EEA and UK law gives you the right to have it put right and, failing that, to a price reduction or to ending the contract — for as long as the subscription runs, not only in the first 14 days.
10.5. The mandatory rights of your own country stay with you in full, including the right to bring proceedings where you live.
11. When we may refuse
11.1. A refund within 14 days is given without conditions. Having an account suspended for breaching the /terms does not cancel the right to a refund.
11.2. The one ground for refusal is abuse of refunds themselves — accounts created again and again for a fresh refund.
11.3. If we refuse, we say so by email, with the reason, to the address on your account. If you think the decision is wrong, reply and we will look again. This section does not limit the rights in section 10, and does not affect what Stripe may decide independently under clause 4.6.
12. Contacts
- support@books.dev — refund requests, subscription and payment questions
- legal@books.dev — legal questions
- privacy@books.dev — personal data, export and deletion
Postal address for legal notices: NewGen Books LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA.
The governing law is the law of the State of Wyoming, USA, subject to section 10.
Effective 17 October 2026